Shipping Policy

At Momoji Pets Canada, we aim to make shipping simple, transparent, and stress-free. All orders are shipped from Canada.

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Shipping Within Canada

• Orders below $95 CAD → Flat delivery fee of $9.99 CAD

• Orders $95 CAD and above → Free shipping

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Shipping to the USA

• Orders below $100 USD → Flat delivery fee of $15.99 USD

• Orders $100 USD and above → Free shipping

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Processing & Delivery Times

• Orders are typically processed within 2–4 business days.

• Delivery times vary depending on your location. Most Canadian orders arrive within 3–9 business days after dispatch. USA orders may take slightly longer.

• Please note that processing and delivery may take longer during peak seasons, holidays, or due to unforeseen delays with couriers.

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Tracking Your Order

• Once your order is shipped, you’ll receive a confirmation email with your tracking details so you can follow your package right to your door.

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Customs & Duties (for USA Orders)

• For shipments outside Canada, including the USA, customs duties or import taxes may apply. These charges are the responsibility of the customer.

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Important Notes

• We do not currently ship outside of Canada and the USA.

• Please ensure your shipping address is accurate when placing your order. We are not responsible for delays or additional costs due to incorrect addresses.